Bell update on COVID-19


Bell's response

At Bell, we are closely monitoring the COVID-19 situation and putting in place measures to protect the health and safety of the public and our team members.

As the leading provider of communications services to Canadians, we are dedicated to delivering a reliable and high-quality connection that consumers, businesses and governments can rely on. That is why we’ve put in place the people and the resources necessary to continue to deliver these services for Canadians throughout the COVID-19 situation.

As the situation evolves, we will keep you informed of any developments right here.

Networks and services

We have invested billions of dollars in critical capacity and support technology to provide access to some of the best wireless and wireline networks in the world to as many Canadians as possible. They feature robust redundancy to support extreme weather and surges in demand. All our networks and services remain fully operational to help Canadians navigate this unprecedented situation.

We understand the services we provide are critical and we take our responsibility to Canadians very seriously, especially at a time like this. As part of this effort, we are adding critical network capacity as call and data volumes increase, and heightening our focus supporting essential services:

  • Hospitals and health organizations receiving increases in call volumes
  • First responders at the front lines treating those affected by COVID-19
  • Governments ramping up their response to the situation
  • The Canadian scientific and health communities participating in research, as well as sharing insights and learnings in response to COVID-19
  • Schools and universities conducting remote and distance learning
  • Banks and financial institutions assuring the continued flow of financial transactions

Team members

We are focused on ensuring the health and safety of our team members and the public. This includes extra safety and sanitation measures in our workplaces, stores and, of course, for any team member dealing directly with customers. All Bell employees – including service technicians as well as store agents – returning from abroad or feeling unwell (i.e. fever, cough or difficulty breathing) are instructed to stay at home for the recommended period.

We are encouraging employees who can work from home to do so. Team members who serve our clients face to face will continue to do so, but with strengthened sanitation measures in place and only to ensure our clients continue to have access to communications services to stay connected during this situation.


Customers

With Canadians working from home or in isolation, we will be waiving extra usage fees for all residential Internet customers. We will also be providing our consumer and small business customers with Turbo Hubs, Turbo Sticks and MiFi devices an extra 10 GB of domestic usage and a $10 credit on their existing plan for each of their current and next billing cycles. Please note that data charges incurred before March 19th will still apply.

Furthermore, we are waiving Roam BetterTM and all pay-per-use roaming fees for all destinations and for all mobile consumers and small businesses between March 18th and April 30th 2020. All these measures are valid until April 30th and will be applied to customers’ bills automatically, and require no action on their part.

To help Canadians stay informed and entertained during this period, several channels are currently on free preview. A selection of news, entertainment, family and lifestyle channels will be available for free over the next few weeks. Including CTV News, Hollywood Suite, Disney Channel and HGTV Canada. Please visit bell.ca/freepreviews for the full list.

We understand customers could be facing financial challenges during the COVID-19 situation. We can help. If it happens that you can’t pay your bill on time, you can set up a flexible payment option in our self-serve tools.


Small business customers? Click here

Medium and large business customers? Click here