BCE accessibility

Our Accessibility Plan and Progress Report

Created in consultation with persons with disabilities, our Accessibility Plan outlines the actions we plan to take to identify, remove and prevent barriers to accessibility. Our Accessibility Progress Report supports our plan and provides an update on actions we have taken thus far to advance accessibility.

Give us your accessibility feedback

Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.
Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.

Request an alternate format of our Accessibility Plan, Progress Report or
feedback process

To request a description of our accessibility feedback process, a copy of our Accessibility Plan and/or our Progress Report in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.

Use our accessibility feedback online form

Other ways to contact us

Contact us

By mail

Accessibility P.O. Box 8787
Downtown Station
Montréal, QC H3C 4R5

By phone

contact us by Phone 1 866 313-1092
or using our TTY line Contact us using TTY line 1 800 268-9242

Select social channels, such as:


You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and tell us which of our companies or brands you’re commenting on. We will acknowledge receipt of all feedback, except for feedback provided anonymously.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.

This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).