Learning and development tagGRI 404-24
At Bell, we offer a wide range of training to all team members, including enterprise-wide and role-based onboarding and ongoing need-to-know information, self-directed learning for personal and professional development, as well as targeted professional programs for specialized roles, leadership and career growth.WHY IT MATTERS
tagGRI 103Programs for upgrading employee skills allow companies to plan skill acquisitions that will equip team members to meet strategic targets in a changing work environment. Having more skilled employees enhances the company’s human capital and contributes to employee satisfaction, which correlates strongly with improved performance.
WHAT WE ARE DOING
At Bell, we encourage all team members to engage in lifelong learning to maximize their professional growth. We support learning and development by providing training, tools and resources to help strengthen team members’ skills, behaviours and performance. Enabling our team members to continuously learn and develop is a powerful driver in supporting our strategic imperative to engage and invest in our people.
Our learning and development programs include curated pathways and recommendations to help team members fully develop and build skills. This helps them stay abreast of changes in the industry so that they can reach their leadership potential and career aspirations.
We leverage Career Zone (our learning management system), our Bell Virtual University (Bell U) learning experience platform and mobile-friendly, micro-learning platforms for our frontline support teams, all to empower team members to develop relevant skills in a social and collaborative way.
We leverage Career Zone (our learning management system), our Bell Virtual University (Bell U) learning experience platform and mobile-friendly, micro-learning platforms for our frontline support teams, all to empower team members to develop relevant skills in a social and collaborative way.
There are thousands of learning opportunities provided across these platforms, enabling team members to both improve skills for their current job and prepare themselves for future roles. Our tools and content have also evolved, becoming more personalized and accessible to the diverse group of individual learners who make up our workforce.
Our virtual Bell U platform provides customized pathways and programs for highly sought-after technical roles in critical areas, enabling team members to focus or redirect their careers toward software development, AI/machine learning, cyber security and business intelligence areas.
Bell also offers company-paid certification programs with added premium reimbursements that enable team members to complete key business and technical certifications outside of work hours. These programs develop the specialized skills required to support key roles in our organization.
In addition, Bell provides a wide range of certifications – including Microsoft technical certifications – for product and project management, business analyst and business unit-specific functions. Team members are also able to leverage our Education Assistance Program to pursue continuing education at external institutions.
We believe it is important to position our team members for success by providing clear targets based on a combination of personal objectives, business needs and corporate strategy.
At Bell, career development is also supported by ongoing career conversations and mentorship, as well as through our performance management process.
As part of our performance management process, team members participate in setting objectives, which include demonstrating the key leadership behaviours that are essential to succeeding at Bell. This process helps develop all of our team members and connects individual objectives with our 6 strategic imperatives and our overall purpose – to advance how Canadians connect with each other and the world.
To learn more, please see the Learning and development information sheet.
“The program has been a great complement to my work on various projects. With the grasp of technical concepts I gained through Bell U, I can spend more time gaining in-depth business knowledge and increasing my understanding of the available data.”
Suzette Slim, Solution Architect, Information Technology and Bell U program graduate, Montréal, Québec
Suzette joined the Bell team as a Solution Architect after graduating from Concordia University with a degree in electrical engineering. She is currently working toward mastering new skills that will benefit her and Bell in her role as a SAP Solution Architect. “My manager supported me in course selections from the business intelligence program,” Suzette recalls. “I am very thankful to have been given the opportunity.” The Bell U program offers team members the opportunity to learn technical skills through five academic pathways: cybersecurity, software development, cloud computing, business intelligence and artificial intelligence, where candidates develop new, valuable skills in these technology-focused areas.