Key ESG metrics and results tagGRI 102-15

Strong improving performance

In the wide range of topics covered in this report, we have identified several priority areas for key performance metrics. The table below summarizes our 2022 progress toward our targets. Indices for the GRI , SDGs , UNGC , SASB , and the WEF are available in the Responsibility section of BCE’s website.

The Sustainable Development Goals are a universal call to action to end poverty, protect the planet and improve the lives and prospects of everyone, everywhere. The Goals were adopted by all United Nations Member States in September 2015 as part of the 2030 Agenda for Sustainable Development. The 17 Goals are interconnected, apply to all countries, and need to be carried out by all stakeholders – governments, the private sector, civil society, the United Nations system and others – in a collaborative partnership. The goals are: GOAL 1: No Poverty GOAL 2: Zero Hunger GOAL 3: Good Health and Well-Being GOAL 4: Quality Education GOAL 5: Gender Equality GOAL 6: Clean Water and Sanitation GOAL 7: Affordable and Clean Energy GOAL 8: Decent Work and Economic Growth GOAL 9: Industry, Innovation and Infrastructure GOAL 10: Reduced Inequalities GOAL 11: Sustainable cities and communities GOAL 12: Responsible consumption and production GOAL 13: Climate action GOAL 14: Life below water GOAL 15: Life on land GOAL 16: Peace, justice and strong institutions GOAL 17: partnerships for the goals

ESG pillar - Environment

Environment
Capital	Topic	Target	2022Verification	2022performance	YoY Change	Trend	GRI	SDG	UNGC	SASB	WEF	ESG Pay Link
Products & Services	Enabling transition to a low-carbon economy	Increase carbon savings enabled by the use of Bell’s technology	NA	5.2 times in 2020	+2.7 times (was 2.5 in 2017)	Achieved	NA	Climate action	NA	NA	NA	NA
Environment	Greenhouse Gases	Carbon neutral operations target starting in 2025	PwC (Scope 1 and 2 emissions and YoY change)	256,325	-3.3%	Improving	NA	Sustainable cities and communitiesClimate action	NA	NA	NA
		Science-based targets (SBTs)
		1) Reduce our absolute scope 1 and scope 2 GHG emissions 58 % by 2030, from a 2020 base year	PwC	-2.5 %	-3.3 percentage points	Improving	305-1, 305-2, 305-5	Affordable and clean energyDecent work and economic growthClimate action	7, 8, 9	TC-TL-130a.1,TC-SI-130a.1
		2) Reach 64 % of our suppliers by spend covering purchased goods and services with science-based targets by 2026	NA	26 %	+11 percentage points	Improving	305-2, 305-3, 305-5	Affordable and clean energyDecent work and economic growthClimate action	7, 8, 9	TC-TL-130a.1,TC-SI-130a.1
		3) Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services 42 % by 2030, from a 2020 base year	NA	-12.1 %	-0.1 percentage points	Improving	305-3, 305-5	Affordable and clean energyDecent work and economic growthClimate action	7, 8, 9	TC-TL-130a.1,TC-SI-130a.1
	Circular economy	Waste reduction: Reach and maintain a 15 % reduction in total waste sent to landfill by 2025, from a 2019 base year	PwC	-8 %	Improved by 3 percentage points	Improving	306-2	Sustainable cities and communitiesResponsible consumption and production	7, 8, 9	TC0301-08
		Hazardous waste: Divert 100 % of generated hazardous waste to certified recyclers by 2024	PwC	99 %	No change	Stable	306-4	Sustainable cities and communitiesResponsible consumption and production	7, 8, 9	TC0301-08	NA
		e-waste recovery: Recover 7 million used TV receivers, modems, mobile phones and WiFi pods between January 1, 2021 and the end of 2023	PwC	4,788,779	+ 2,326,681 68% of our 2023 target- reached	Improving	301-3, 306-2	Sustainable cities and communitiesResponsible consumption and production	7, 8, 9	TC-TL-440a.1
	Management approach	Maintain ISO 14001 certification	Bureau Veritas	Certified	Maintained 14th year in a row	Achieved	102-56 / GRI 2021: 2-5	Clean water and sanitaionSustainable cities and communitieslife on land	7, 8, 9	NA	NA
	Management approach	Maintain ISO 50001 certification	Bureau Veritas	Certified	Maintained 3rd year in a row	Achieved	102-56 / GRI 2021: 2-5	Climate action	7, 8, 9	NA	NA

Stable

Decreasing

Improving

Achieved

ESG pillar - Social

Social
Capital	Topic	Target	2022Verification	2022performance	YoY Change	Trend	GRI	SDG	UNGC	SASB	WEF
People	Team member well-being	90 % of people leaders to complete mandatory base training on Mental Health	PwC	91 %	-1 percentage point	Achieved	403-6, 404	Good health and well BeingQuality education	NA	NA
	Time lost accident frequency rate	Report annual time lost accident frequency rate in our workplace by injuries per 200,000 hours worked	PwC	1.11	Improved by 0.01	Improving	2018: 403-9	Good health and well BeingDecent work and economic growth	1,2	NA
	Gender diversity on Board of Directors	35% gender diverse Directors on the Board	NA	36 %	No change	Achieved	405-1	Quality educationGender EqualityDecent work and economic growth	6	NA
	Gender diversity in executive positions	35 % gender diverse representation in executive positions (vice-president level and above) by the end of 2023	PwC	32 %	-1 percentage point	Decreasing	102-8, 405-1	Quality educationGender EqualityDecent work and economic growth	6	SV-ME-260a.1,TC-SI-330a.3
	Black, Indigenous, and People of Colour (BIPOC) representation	25 % BIPOC representation in Bell senior management (director level and above including executives) by 2025	PwC	23 %	+3 percentage points	Improving	102-8, 405-1	Quality educationGender EqualityDecent work and economic growth	6	SV-ME-260a.1,TC-SI-330a.3
	Black, Indigenous and People of Colour (BIPOC) representation	40 % BIPOC representation in new graduate and intern hires	PwC	52 %	+7 percentage points	Achieved	102-8, 405-1	Quality educationGender EqualityDecent work and economic growth	6	SV-ME-260a.1,TC-SI-330a.3
	Team member engagement	Reach and maintain an overall team member engagement score of 75 %	PwC	76 %	No change	Achieved	401-1	Quality educationGender EqualityDecent work and economic growth	NA	TC-SI-330a.2	NA
Relationships	Customer complaints	Reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS)	CCTS	Reduced by 37.5 % in 2022	Improved by 29.7 percentage points	Achieved	NA	NA	NA	TC-TL-230a.2,TC-SI-230a.2	NA
Relationships	Community investments	Help build better communities across the country by contributing to groundbreaking work in mental health and engaging in volunteerism and charitable giving	PwC	$22,152,794	+ $0.5M	Achieved	201-1	Good health and well BeingReduced inequalities	NA	TC-TL-230a.2,TC-SI-230a.2	NA

Stable

Decreasing

Improving

Achieved

ESG pillar - Governance

Governance
Capital	Topic	Target	2022Verification	2022performance	YoY Change	Trend	GRI	SDG	UNGC	SASB	WEF
Networks	Network coverage and accessibility	Wireless: Expand 5G network coverage to more than 80 % of the Canadian population by the end of 2022	PwC	82 %	+12 percentage points	Achieved	NA	Decent work and economic growth	9	TC-TL-550a.1,TC-TL-550a.0	NA
		New target: Wireless: Expand 5G network coverage to more than 85 % nationally by the end of 2023	NA	82 %	New target	NA	NA	Good health and well BeingReduced inequalities	9	TC-TL-550a.1,TC-TL-550a.1
		New target: Wireline: Expand our pure fibre footprint to 650,000 additional locations by end 2023	PwC	854,000	New target	NA	NA	Decent work and economic growth	10	TC-TL-550a.1,TC-TL-550a.2
	Network reliability	Maintain network reliability level above 99.99 %	PwC	99.9901 %	-0.0039 %	Atteint	NA	Decent work and economic growthReduced inequalities	10	TC-TL-550a.1,TC-TL-550a.3
	Data privacy	0 unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada	OPCC	NA	No change	Atteint	NA	Decent work and economic growth	9	TC-TL-550a.1,TC-TL-550a.2
	Information security	100 % of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 2022	PwC	88 % were trained in 2022	+18 percentage points		NA	Decent work and economic growth	NA	TC-TL-550a.1,TC-TL-550a.2	NA
		New target: 90 % of team members to complete yearly Be Cyber Savvy training	NA	88 %	New target	Stable	418-1	NA	NA	TC-TL-220a.3	NA
		Improve year-over-year phishing simulation report rate	PwC	25 %	New target	Stable	404	Quality education	NA	TC-TL-230a.2,TC-SI-230a.2	NA
		Align to ISO 27001 standard by the end of 2023	NA	80 %	+30 percentage points		NA	NA	NA	NA	NA

Stable

Decreasing

Improving

Achieved