Key ESG metrics and results tagGRI 102-15

Strong improving performance

In the wide range of topics covered in this report, we have identified several priority areas for key performance metrics. The table below summarizes our 2022 progress toward our targets. Indices for the GRI , SDGs , UNGC , SASB , and the WEF are available in the Responsibility section of BCE’s website.

The Sustainable Development Goals are a universal call to action to end poverty, protect the planet and improve the lives and prospects of everyone, everywhere. The Goals were adopted by all United Nations Member States in September 2015 as part of the 2030 Agenda for Sustainable Development. The 17 Goals are interconnected, apply to all countries, and need to be carried out by all stakeholders – governments, the private sector, civil society, the United Nations system and others – in a collaborative partnership. The goals are: GOAL 1: No Poverty GOAL 2: Zero Hunger GOAL 3: Good Health and Well-Being GOAL 4: Quality Education GOAL 5: Gender Equality GOAL 6: Clean Water and Sanitation GOAL 7: Affordable and Clean Energy GOAL 8: Decent Work and Economic Growth GOAL 9: Industry, Innovation and Infrastructure GOAL 10: Reduced Inequalities GOAL 11: Sustainable cities and communities GOAL 12: Responsible consumption and production GOAL 13: Climate action GOAL 14: Life below water GOAL 15: Life on land GOAL 16: Peace, justice and strong institutions GOAL 17: partnerships for the goals

ESG pillar - Environment

Environment
Capital
Topic
Target
2022Verification
2022performance
YoY Change
Trend
GRI
SDG
UNGC
SASB
WEF
ESG Pay Link
Products & Services Enabling transition to a low-carbon economy Increase carbon savings enabled by the use of Bell’s technology NA 5.2 times in 2020 +2.7 times (was 2.5 in 2017) Achieved NA Climate action NA NA NA NA
Environment Greenhouse Gases Carbon neutral operations target starting in 2025 PwC (Scope 1 and 2 emissions and YoY change) 256,325 -3.3% Improving NA Sustainable cities and communitiesClimate action NA NA NA achieved
Science-based targets (SBTs)
1) Reduce our absolute scope 1 and scope 2 GHG emissions 58 % by 2030, from a 2020 base year PwC -2.5 % -3.3 percentage points Improving 305-1, 305-2, 305-5 Affordable and clean energyDecent work and economic growthClimate action 7, 8, 9 TC-TL-130a.1,TC-SI-130a.1 achieved achieved
2) Reach 64 % of our suppliers by spend covering purchased goods and services with science-based targets by 2026 NA 26 % +11 percentage points Improving 305-2, 305-3, 305-5 Affordable and clean energyDecent work and economic growthClimate action 7, 8, 9 TC-TL-130a.1,TC-SI-130a.1 achieved achieved
3) Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services 42 % by 2030, from a 2020 base year NA -12.1 % -0.1 percentage points Improving 305-3, 305-5 Affordable and clean energyDecent work and economic growthClimate action 7, 8, 9 TC-TL-130a.1,TC-SI-130a.1 achieved achieved
Circular economy Waste reduction: Reach and maintain a 15 % reduction in total waste sent to landfill by 2025, from a 2019 base year PwC -8 % Improved by 3 percentage points Improving 306-2 Sustainable cities and communitiesResponsible consumption and production 7, 8, 9 TC0301-08 achieved achieved
Hazardous waste: Divert 100 % of generated hazardous waste to certified recyclers by 2024 PwC 99 % No change Stable 306-4 Sustainable cities and communitiesResponsible consumption and production 7, 8, 9 TC0301-08 NA achieved
e-waste recovery: Recover 7 million used TV receivers, modems, mobile phones and WiFi pods between January 1, 2021 and the end of 2023 PwC 4,788,779 + 2,326,681 68% of our 2023 target- reached Improving 301-3, 306-2 Sustainable cities and communitiesResponsible consumption and production 7, 8, 9 TC-TL-440a.1 achieved achieved
Management approach Maintain ISO 14001 certification Bureau Veritas Certified Maintained 14th year in a row Achieved 102-56 / GRI 2021: 2-5 Clean water and sanitaionSustainable cities and communitieslife on land 7, 8, 9 NA NA achieved
Maintain ISO 50001 certification Bureau Veritas Certified Maintained 3rd year in a row Achieved 102-56 / GRI 2021: 2-5 Climate action 7, 8, 9 NA NA achieved

Stable

Decreasing

Improving

Achieved

ESG pillar - Social

Quality education
Social
Capital
Topic
Target
2022Verification
2022performance
YoY Change
Trend
GRI
SDG
UNGC
SASB
WEF
ESG Pay Link
People Team member well-being 90 % of people leaders to complete mandatory base training on Mental Health PwC 91 % -1 percentage point Achieved 403-6, 404 Good health and well BeingQuality education NA NA achieved achieved
Time lost accident frequency rate Report annual time lost accident frequency rate in our workplace by injuries per 200,000 hours worked PwC 1.11 Improved by 0.01 Improving 2018: 403-9 Good health and well BeingDecent work and economic growth 1,2 NA achieved achieved
Gender diversity on Board of Directors 35% gender diverse Directors on the Board NA 36 % No change Achieved 405-1 Quality educationGender EqualityDecent work and economic growth 6 NA achieved achieved
Gender diversity in executive positions 35 % gender diverse representation in executive positions (vice-president level and above) by the end of 2023 PwC 32 % -1 percentage point Decreasing 102-8, 405-1 Quality educationGender EqualityDecent work and economic growth 6 SV-ME-260a.1,TC-SI-330a.3 achieved achieved
Black, Indigenous, and People of Colour (BIPOC) representation 25 % BIPOC representation in Bell senior management (director level and above including executives) by 2025 PwC 23 % +3 percentage points Improving 102-8, 405-1 Quality educationGender EqualityDecent work and economic growth 6 SV-ME-260a.1,TC-SI-330a.3 achieved achieved
Black, Indigenous and People of Colour (BIPOC) representation 40 % BIPOC representation in new graduate and intern hires PwC 52 % +7 percentage points Achieved 102-8, 405-1 Quality educationGender EqualityDecent work and economic growth 6 SV-ME-260a.1,TC-SI-330a.3 achieved achieved
Team member engagement Reach and maintain an overall team member engagement score of 75 % PwC 76 % No change Achieved 401-1 Quality educationGender EqualityDecent work and economic growth NA TC-SI-330a.2 NA achieved
Relationships Customer complaints Reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS) CCTS Reduced by 37.5 % in 2022 Improved by 29.7 percentage points Achieved NA NA NA TC-TL-230a.2,TC-SI-230a.2 NA achieved
Community investments Help build better communities across the country by contributing to groundbreaking work in mental health and engaging in volunteerism and charitable giving PwC $22,152,794 + $0.5M Achieved 201-1 Good health and well BeingReduced inequalities NA TC-TL-230a.2,TC-SI-230a.2 NA achieved

Stable

Decreasing

Improving

Achieved

ESG pillar - Governance

Governance
Capital
Topic
Target
2022Verification
2022performance
YoY Change
Trend
GRI
SDG
UNGC
SASB
WEF
ESG Pay Link
Networks Network coverage and accessibility Wireless: Expand 5G network coverage to more than 80 % of the Canadian population by the end of 2022 PwC 82 % +12 percentage points Achieved NA Decent work and economic growth 9 TC-TL-550a.1,TC-TL-550a.0 NA achieved
New target: Wireless: Expand 5G network coverage to more than 85 % nationally by the end of 2023 NA 82 % New target NA NA Good health and well BeingReduced inequalities 9 TC-TL-550a.1,TC-TL-550a.1 achieved achieved
New target: Wireline: Expand our pure fibre footprint to 650,000 additional locations by end 2023 PwC 854,000 New target NA NA Decent work and economic growth 10 TC-TL-550a.1,TC-TL-550a.2 achieved achieved
Network reliability Maintain network reliability level above 99.99 % PwC 99.9901 % -0.0039 % Atteint NA Decent work and economic growthReduced inequalities 10 TC-TL-550a.1,TC-TL-550a.3 achieved achieved
Data privacy 0 unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada OPCC NA No change Atteint NA Decent work and economic growth 9 TC-TL-550a.1,TC-TL-550a.2 achieved achieved
Information security 100 % of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 2022 PwC 88 % were trained in 2022 +18 percentage points NA Decent work and economic growth NA TC-TL-550a.1,TC-TL-550a.2 NA achieved
New target: 90 % of team members to complete yearly Be Cyber Savvy training NA 88 % New target Stable 418-1 NA NA TC-TL-220a.3 NA achieved
Improve year-over-year phishing simulation report rate PwC 25 % New target Stable 404 Quality education NA TC-TL-230a.2,TC-SI-230a.2 NA achieved
Align to ISO 27001 standard by the end of 2023 NA 80 % +30 percentage points NA NA NA NA NA achieved

Stable

Decreasing

Improving

Achieved