Key ESG metrics and results tagGRI 102-15
Strong improving performance
In the wide range of topics covered in this report, we have identified several priority areas for key performance metrics. The table below summarizes our 2022 progress toward our targets. Indices for the GRI , SDGs , UNGC , SASB , and the WEF are available in the Responsibility section of BCE’s website.
ESG pillar - Environment
Capital |
Topic |
Target |
2022Verification |
2022performance |
YoY Change |
Trend |
GRI |
SDG |
UNGC |
SASB |
WEF |
ESG Pay Link |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Products & Services | Enabling transition to a low-carbon economy | Increase carbon savings enabled by the use of Bell’s technology | NA | 5.2 times in 2020 | +2.7 times (was 2.5 in 2017) | Achieved | NA | Climate action | NA | NA | NA | NA |
| Environment | Greenhouse Gases | Carbon neutral operations target starting in 2025 | PwC (Scope 1 and 2 emissions and YoY change) | 256,325 | -3.3% | Improving | NA | Sustainable cities and communitiesClimate action | NA | NA | NA |  |
| Science-based targets (SBTs) | ||||||||||||
| 1) Reduce our absolute scope 1 and scope 2 GHG emissions 58 % by 2030, from a 2020 base year | PwC | -2.5 % | -3.3 percentage points | Improving | 305-1, 305-2, 305-5 | Affordable and clean energyDecent work and economic growthClimate action | 7, 8, 9 | TC-TL-130a.1,TC-SI-130a.1 | |
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| 2) Reach 64 % of our suppliers by spend covering purchased goods and services with science-based targets by 2026 | NA | 26 % | +11 percentage points | Improving | 305-2, 305-3, 305-5 | Affordable and clean energyDecent work and economic growthClimate action | 7, 8, 9 | TC-TL-130a.1,TC-SI-130a.1 | |
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| 3) Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services 42 % by 2030, from a 2020 base year | NA | -12.1 % | -0.1 percentage points | Improving | 305-3, 305-5 | Affordable and clean energyDecent work and economic growthClimate action | 7, 8, 9 | TC-TL-130a.1,TC-SI-130a.1 | |
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| Circular economy | Waste reduction: Reach and maintain a 15 % reduction in total waste sent to landfill by 2025, from a 2019 base year | PwC | -8 % | Improved by 3 percentage points | Improving | 306-2 | Sustainable cities and communitiesResponsible consumption and production | 7, 8, 9 | TC0301-08 | |
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| Hazardous waste: Divert 100 % of generated hazardous waste to certified recyclers by 2024 | PwC | 99 % | No change | Stable | 306-4 | Sustainable cities and communitiesResponsible consumption and production | 7, 8, 9 | TC0301-08 | NA | |
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| e-waste recovery: Recover 7 million used TV receivers, modems, mobile phones and WiFi pods between January 1, 2021 and the end of 2023 | PwC | 4,788,779 | + 2,326,681 68% of our 2023 target- reached | Improving | 301-3, 306-2 | Sustainable cities and communitiesResponsible consumption and production | 7, 8, 9 | TC-TL-440a.1 | |
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| Management approach | Maintain ISO 14001 certification | Bureau Veritas | Certified | Maintained 14th year in a row | Achieved | 102-56 / GRI 2021: 2-5 | Clean water and sanitaionSustainable cities and communitieslife on land | 7, 8, 9 | NA | NA | |
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| Maintain ISO 50001 certification | Bureau Veritas | Certified | Maintained 3rd year in a row | Achieved | 102-56 / GRI 2021: 2-5 | Climate action | 7, 8, 9 | NA | NA | |
Stable
Decreasing
Improving
Achieved
ESG pillar - Social
Capital |
Topic |
Target |
2022Verification |
2022performance |
YoY Change |
Trend |
GRI |
SDG |
UNGC |
SASB |
WEF |
ESG Pay Link |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| People | Team member well-being | 90 % of people leaders to complete mandatory base training on Mental Health | PwC | 91 % | -1 percentage point | Achieved | 403-6, 404 | Quality educationGood health and well BeingQuality education | NA | NA | |
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| Time lost accident frequency rate | Report annual time lost accident frequency rate in our workplace by injuries per 200,000 hours worked | PwC | 1.11 | Improved by 0.01 | Improving | 2018: 403-9 | Good health and well BeingDecent work and economic growth | 1,2 | NA | |
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| Gender diversity on Board of Directors | 35% gender diverse Directors on the Board | NA | 36 % | No change | Achieved | 405-1 | Quality educationGender EqualityDecent work and economic growth | 6 | NA | |
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| Gender diversity in executive positions | 35 % gender diverse representation in executive positions (vice-president level and above) by the end of 2023 | PwC | 32 % | -1 percentage point | Decreasing | 102-8, 405-1 | Quality educationGender EqualityDecent work and economic growth | 6 | SV-ME-260a.1,TC-SI-330a.3 | |
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| Black, Indigenous, and People of Colour (BIPOC) representation | 25 % BIPOC representation in Bell senior management (director level and above including executives) by 2025 | PwC | 23 % | +3 percentage points | Improving | 102-8, 405-1 | Quality educationGender EqualityDecent work and economic growth | 6 | SV-ME-260a.1,TC-SI-330a.3 | |
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| Black, Indigenous and People of Colour (BIPOC) representation | 40 % BIPOC representation in new graduate and intern hires | PwC | 52 % | +7 percentage points | Achieved | 102-8, 405-1 | Quality educationGender EqualityDecent work and economic growth | 6 | SV-ME-260a.1,TC-SI-330a.3 | |
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| Team member engagement | Reach and maintain an overall team member engagement score of 75 % | PwC | 76 % | No change | Achieved | 401-1 | Quality educationGender EqualityDecent work and economic growth | NA | TC-SI-330a.2 | NA | |
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| Relationships | Customer complaints | Reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS) | CCTS | Reduced by 37.5 % in 2022 | Improved by 29.7 percentage points | Achieved | NA | NA | NA | TC-TL-230a.2,TC-SI-230a.2 | NA | |
| Community investments | Help build better communities across the country by contributing to groundbreaking work in mental health and engaging in volunteerism and charitable giving | PwC | $22,152,794 | + $0.5M | Achieved | 201-1 | Good health and well BeingReduced inequalities | NA | TC-TL-230a.2,TC-SI-230a.2 | NA | |
Stable
Decreasing
Improving
Achieved
ESG pillar - Governance
Capital |
Topic |
Target |
2022Verification |
2022performance |
YoY Change |
Trend |
GRI |
SDG |
UNGC |
SASB |
WEF |
ESG Pay Link |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Networks | Network coverage and accessibility | Wireless: Expand 5G network coverage to more than 80 % of the Canadian population by the end of 2022 | PwC | 82 % | +12 percentage points | Achieved | NA | Decent work and economic growth | 9 | TC-TL-550a.1,TC-TL-550a.0 | NA | |
| New target: Wireless: Expand 5G network coverage to more than 85 % nationally by the end of 2023 | NA | 82 % | New target | NA | NA | Good health and well BeingReduced inequalities | 9 | TC-TL-550a.1,TC-TL-550a.1 | |
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| New target: Wireline: Expand our pure fibre footprint to 650,000 additional locations by end 2023 | PwC | 854,000 | New target | NA | NA | Decent work and economic growth | 10 | TC-TL-550a.1,TC-TL-550a.2 | |
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| Network reliability | Maintain network reliability level above 99.99 % | PwC | 99.9901 % | -0.0039 % | Atteint | NA | Decent work and economic growthReduced inequalities | 10 | TC-TL-550a.1,TC-TL-550a.3 | |
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| Data privacy | 0 unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada | OPCC | NA | No change | Atteint | NA | Decent work and economic growth | 9 | TC-TL-550a.1,TC-TL-550a.2 | |
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| Information security | 100 % of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 2022 | PwC | 88 % were trained in 2022 | +18 percentage points | NA | Decent work and economic growth | NA | TC-TL-550a.1,TC-TL-550a.2 | NA | |
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| New target: 90 % of team members to complete yearly Be Cyber Savvy training | NA | 88 % | New target | Stable | 418-1 | NA | NA | TC-TL-220a.3 | NA | |
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| Improve year-over-year phishing simulation report rate | PwC | 25 % | New target | Stable | 404 | Quality education | NA | TC-TL-230a.2,TC-SI-230a.2 | NA | |
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| Align to ISO 27001 standard by the end of 2023 | NA | 80 % | +30 percentage points | NA | NA | NA | NA | NA | |
Stable
Decreasing
Improving
Achieved