Key metrics

ESG PILLAR

Environment

BCE Metric

Target

Verification

2021 performance

YOY CHANGE

Trend

WEF⁵

ESG Pay link⁶

BCE Metric : Greenhouse gas (GHG) emissions⁷

Greenhouse gas (GHG) emissions⁷

Intensity target: Reduce the ratio of our operational GHG emissions⁸ (tonnes of CO2 equivalent) to our network usage (petabytes) by 40% of the 2019 level by the end of 2021¹⁹

New target: 1.5°C-aligned science-based targets¹¹ (SBTs)

1) Reduce our absolute scope 1 and scope 2 GHG emissions⁸ 57% by 2030, from a 2020 base year

2) Reach 64% of our suppliers by spend covering purchased goods and services having science-based targets by 2026

3) Reduce our absolute scope 3 GHG emissions from categories other than purchased goods and services¹², 42% by 2030, from a 2020 base year

PwC¹⁰
Intensity ratio

-

Intensity ratio: 13
Cumulative reduction: -55%

New target

21% percentage points below 2020; 15 percentage points over target

-

305-4

305-1
305-2
306-5

305-2
305-3
306-5

305-3
305-5

7813

7,8,9

TC-TL-130a.1
TC-SI-130a.1

achieved

Achieved

achieved

Circular economy: Waste reduction

New target: Reach and maintain a 15% reduction in total waste sent to landfill by 2025 from a 2019 base year.

PwC

-5%

306-2

1112

7,8,9

TC0301-08

BCE Metric : Circular economy: Hazardous waste

Circular economy:
Hazardous waste

Divert 100% of generated hazardous waste to certified recyclers by 2024

PwC

99%

306-4

1112

7,8,9

TC0301-08

BCE Metric : Circular economy: e-waste recovery

Circular economy:
e-waste recovery

Recover 7 million used TV receivers, modems, mobile phones and WiFi pods between January 1, 2021 and the end of 2023 ¹³

PwC

2,462,098

+367,864;
35% of our 2023 target

301-3
306-2

1112

7,8,9

TC-TL-440a.1

Footnotes

Global Reporting Initiative
Sustainable Development Goals
United Nations Global Compact principles
Sustainability Accounting Standards Board
World Economic Forum
Priority issues linked to corporate compensation and executive pay. To learn more about the ESG pay link at Bell, see Our corporate responsibility approach on our website
For 2019, performance is based on data from October 1, 2018 to September 30, 2019. Starting in 2020, performance is based on data from July 1 of the previous year to June 30 of the reporting year
Operational GHG emissions include scope 1 and scope 2 emissions. Scope 1 emissions are direct GHG emissions from sources that are owned or controlled by Bell. Scope 2 emissions are indirect GHG emissions associated with the consumption of purchased electricity, heating/cooling and steam required by Bell's activities.
Network usage includes residential and wholesale Internet, business Internet dedicated (BID), VPN, IPTV, Inter-Network Exchange (INX), prepaid and postpaid wireless services, Wireless Home Internet, Voice-over-LTE traffic, IoT, and enterprise usage, both in Canada and on international roaming partners’ networks. As the methodology for gathering network usage differs from one carrier to the next, and because a company’s business model directly impacts the amount of GHG it emits and how those GHG emissions are calculated and classified (as noted in the Impact of the business model section of Our corporate responsibility approach on our website), the ratio itself cannot be used to directly compare carrier performance. This metric excludes our Bell MTS division.
PricewaterhouseCoopers LLP has provided limited assurance for indicators marked PwC. Please see PwC’s assurance statement
Pending approval by the Science Based Targets initiative (SBTi). Our SBTs may need to be adjusted in the future because the SBTi requires that targets be recalculated (following the most recent applicable SBTi criteria and recommendations) at a minimum every 5 years, or more often if significant changes occur (e.g.,business acquisitions/divestitures).
Scope 3 categories covered by this target include GHG emissions from capital goods, fuel- and energy-related activities, upstream transportation and distribution, waste generated in operations, business travel, employee commuting, downstream transportation and distribution, use of sold products, end-of-life treatment of sold products, franchises and investments.
WiFi Pods were first included in Bell's customer facing waste recovery target in 2021 because the collection and reuse of WiFi Pods was a new initiative introduced in 2019. Since 2021 marks the beginning of a new reduction target, we believe it is the most appropriate time to start including this data.

ESG PILLAR

Social

BCE Metric

Target

Verification

2021 performance

YOY CHANGE

Trend

WEF⁵

ESG Pay link⁶

BCE Metric : Employee wellbeing

Employee wellbeing

New target: 90% of people leaders to complete mandatory base training on Mental Health¹⁴

92%

403-6, 404

34

BCE Metric : Team member engagement

BCE Metric : Gender diversity on Board of Directors

Gender diversity in executive positions²⁰

Revised target: 35% gender diverse representation in executive positions (vice president level and above) by the end of 2023 ²¹

PwC

33%

+1%

102-8
405-1

458

6

SV-ME-260a.1
TC-SI-330a.3

BCE Metric : Black, Indigenous, and People of Colour (BIPOC) representation

Black, Indigenous, and People of Colour (BIPOC) representation

25% BIPOC representation in Bell senior management (director level and above and including executive officers) by 2025

40% BIPOC representation in new graduate and intern hires

PwC

20%

41%

-

102-8
405-1

458

6

SV-ME-260a.1
TC-SI-330a.3

achieved

BCE Metric : Time lost accident frequency rate²²

Time lost accident frequency rate²²

Report annually

PwC

1.12

-0.03

2018:
403-9

38

1,2

BCE Metric : Community investment

Community investment

Make a meaningful contribution to improving mental health in Canadian communities through 4 key action pillars: anti-stigma, care and access, research, and workplace leadership

PwC

21.7 million

-20 million²³

201-1

310

BCE Metric : 5G network coverage ²⁴

5G network coverage²⁴

Expand 5G network coverage to 70% of Canada’s population by the end of 2021, and more than 80% by the end of 2022

PwC

>70%

+44% of the population

89

9

TC-TL-550a.1,
TC-TL-550a.2

BCE Metric : Network Reliability

Network Reliability

New target: Maintain network reliability level above 99.99% ²⁵

99.9940%

8

TC-TL-550a.1,
TC-TL-550a.2

BCE Metric : Customer Experience

Customer Experience

New target: Reduce complaints accepted by the Commission for Complaints for Telecom-television Services (CCTS)

-8%²⁶

BCE Metric : Enabling transition to a low carbon economy

Enabling transition to a low carbon economy

New target: Increase carbon savings enabled by the use of Bell’s technology ²⁷

4.5 times

+ 2 times (was 2.5 in last study)

13

7,8,9

Footnotes

Mental health base training is reflected as the Module 1 of mental health training, to learn more, see Mental health in the workplace information sheet
This metric is calculated as the average score obtained in the annual Bell team member satisfaction survey. The team member engagement score is based on five specific questions and the percentage of employees who responded favourably (strongly agree or agree) to the questions out of the total number of employees who responded to the survey.
In alignment with our continuous focus to promote and foster an inclusive environment, we have replaced references to women directors and executives with gender diverse directors, defined as women and directors that identify with a gender other than a man or woman
Target of 30% non-executive directors by the end of 2021. Following BCE’s 2021 annual shareholder meeting on April 29, 2021, 38% of our non-executive directors and 36% of all directors are women, surpassing our target.
At December 31, 2020, we were at 25% gender diverse on Board of Directors.
Target of 35% gender diverse as directors. Following BCE’s 2021 annual shareholder meeting on April 29, 2021, 36% of all directors are gender diverse, surpassing our target and was maintained until December 31, 2021.
In alignment with our continuous focus to promote and foster an inclusive environment, we have replaced references to women directors and executives with gender diverse directors, defined as women and directors that identify with a gender other than a man or woman
We revised our target to meet at least 35% gender diverse representation in executive positions by 2023. Our target was to originally meet this ratio by end 2021, although we have remained stable this last year and are aiming to reach this target by 2023.
Time Lost Accident Frequency Rate = number of time-lost accident cases ÷ number of worked hours × 200,000
In 2020, we made significant COVID-19 related donations for a total of $41.7 million. Our target was achieved despite the decrease in contribution. Our 2021 contribution of 21.7 million is meaningful to improve mental health in Canada.
Data valid as at December 31, 2021. The percent of the population covered depends on the plans of our partners, which are not yet fully known, and which could influence the result. Population data is based on the 2016 census conducted by Statistics Canada.
Bell’s network reliability is referring to our high speed internet connection
Complaints reported by the CCTS for 2020/2021 year-end being from August 1st 2020 to July 31st 2021.
Performance is based on our carbon abatement ratio, which is defined as the number of times by which GHG emissions abated through the use of Bell technologies exceed GHG emitted by Bell’s operations.

ESG PILLAR

Governance

BCE Metric

Target

Verification

2021 performance

YOY CHANGE

Trend

WEF⁵

ESG Pay link⁶

BCE Metric : ISO 14001 certification²⁸

ISO 14001 certification²⁸

Maintain ISO 14001 certification

Bureau VeritasBur-eauVeri-tas

13th year in a row

Goal achieved

102-56

6 1115

7,8,9

BCE Metric : ISO 50001 certification²⁹

ISO 50001 certification²⁹

New target: Maintain ISO 50001 certification

Bureau VeritasBur-eauVeri-tas

1st commu-nication company in North America2nd year in a row

Goal achieved

102-56

13

7,8,9

TC-TL-130a.1
TC-SI-130a.1

BCE Metric : Data privacy and information security

Data privacy and information security

New target: unresolved well-founded privacy complaints from the Office of the Privacy Commissioner of Canada

Revised target: 100% of selected team members completed Bell’s Be Cyber Savvy information security training program by the end of 2022³⁰

New target: Improve year-over-year phishing simulation report rate

New target: Align to ISO 27001 standard by the end of 2023

-

0

Onboarding rate: 100%

Training completion rate: 70%

New target

50%

No change

-

418-1

404

-

4

-

TC-TL-220a.3

TC-TL-230a.2
TC-SI-230a.2

-

achieved

Achieved

achieved

BCE Metric : Sustainable financing

Sustainable financing

New target: Issue a sustainability bond allocating proceeds to eligible investments supporting social and environmental efforts

$500M

8

Footnotes

Our ISO 14001 certification covers Bell Canada’s oversight of the environmental management system associated with the development of policies and procedures for the delivery of landline, wireless, TV and Internet services, broadband and connectivity services, data hosting, cloud computing, radio broadcasting and digital media services, along with related administrative functions.
Our ISO 50001 certification covers Bell Canada’s energy management program associated with the activities of real estate management services, fleet services, radio broadcasting and digital media services, landline, wireless, TV and Internet services, connectivity, broadband services, data hosting and cloud computing, in addition to related general administrative functions. We were the first communications company to be certified in North America.
In February 2021, we launched our Be Cyber Savvy information security training program. This training program includes onboarding to our specialized Cyber Savvy platform, performing phishing simulations and taking four courses, which team members have a year to complete once they are on boarded. We have on boarded 100% of selected team members in 2021, and plan for team members to fully complete the training cycle by end of 2022. We have adjusted the training completion target date from 2021 to 2022 to allow for on boarded members to complete the full training. On December 31, 2021, 70% of selected members have completed the full training program. See PwC assurance statement for more information.

Key Metrics and results tagGRI 102-15

Strong improving performance

ESG PILLAR

Environment

ESG PILLAR

Social

ESG PILLAR

Governance