Back to the overview page Continue reading

Operating Context

Stakeholder engagement

tag GRI 2-29 tag GRI 3-1 tag GRI 3-2 tag GRI 3-3 tag GRI 102-46 tag GRI 102-47
Operating Context
Stakeholder engagement
tag GRI 2-29 tag GRI 3-1 tag GRI 3-2 tag GRI 3-3 tag GRI 102-46 tag GRI 102-47

A key aspect of stakeholder engagement is establishing a mechanism through which we can solicit stakeholder opinion and input. We achieve this by engaging with key internal and external stakeholders throughout the year on various topics.

We recently surveyed key stakeholders on corporate responsibility topics to allow them to identify the topics with the greatest potential impact on BCE’s enterprise value, on society and on the environment.

The stakeholders included team members representing various geographies and levels of the organization, customers of each of our service lines, investors, suppliers, governmental groups, non-profit organizations, local and Indigenous community partners, and academic institutions. The process of identifying these stakeholders followed the guidelines and standards of the GRI and is further outlined in Our corporate responsibility approach information sheet.

The results of this stakeholder engagement exercise identified 13 topics related to climate change, circular economy, customer satisfaction and network reliability, and people and culture as ESG priorities, along with other pertinent issues which shape our strategy and inform our reporting.

These ESG priorities align with our strategic imperatives and support our Bell for Better initiative. By viewing and addressing them through the lens of our capitals (our networks, our products and services, our customers and relationships, our environment, our people, and our financial resources), these priorities help build and deliver sustained enterprise value for our stakeholders. We plan to repeat the stakeholder engagement exercise next year to evaluate emerging trends for all stakeholders.

To learn more, see the stakeholder engagement section of Our corporate responsibility approach information sheet

Below is an illustration of the results of our stakeholder engagement exercise:

Key issues identified by stakeholders

Climate change

  • GHG emissions
  • Energy management
  • Digitally enabling society to transition to a low-carbon economy
  • Cleaner fleet
  • Climate change risks and opportunities

People and culture

  • Well-being
  • Diversity, equity, inclusion and belonging

Customer satisfaction and network reliability

  • Network reliability
  • Data privacy
  • Information security
  • Customer satisfaction

Circular economy

  • E-waste
  • Waste management

Find more information on these topics in these sections of this report

Other pertinent issues

Climate change

Sustainable real estate

Circular economy

Take-back programs

People and culture

Talent attraction & retention
Health and safety
Training and career development

Customer satisfaction and network reliability

Accessibility and availability

Socioeconomic impact

Community investment
Community partnerships
Local employment

Business ethics

Responsible supply chain management

Responsible products and services

Environmental impacts of our products and services
Innovation of products & services
Social impacts of our products and services

United Nations Sustainable Development Goals

Our ESG priorities are also aligned with the UNSDGs, which we reference throughout this Strategic Overview. In the latest stakeholder engagement on priorities, stakeholders identified the top four Sustainable Development Goals (SDGs) on which Bell has the most impact.

These include:

Sustainable Development Goal 9 Industry, Innovation and Infrastructure Sustainable Development Goal 11 Sustainable Cities and Communities
Sustainable Development Goal 12 Responsible Consumption and Production Sustainable Development Goal 13 Climate Action

Additionally, we cover other SDGs as part of our value creation model:

Sustainable Development Goal 3 Good Health and Well-being Sustainable Development Goal 10 Reduced Inequalities
Sustainable Development Goal 17 Partnerships for the Goals Sustainable Development Goal 8 Decent Work and Economic Growth

Other SDGs to which stakeholders consider Bell can contribute:

Sustainable Development Goal 4 Quality Education Sustainable Development Goal 5 Gender Equality Sustainable Development Goal 6 Clean Water and Sanitation
Sustainable Development Goal 15 Life on Land Sustainable Development Goal 16 Peace, Justice, and Strong Instituations

To learn more about how we address SDGs, read the Bell’s ESG priorities section in Our corporate responsibility approach information sheet.

Back to the overview page Continue reading

Our capitals

Our networks

Our capitals
Our networks