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Beyond the call of duty
It all began simply. Lt.-Col. A.F. (Sandy) Robertson dialled 310-BELL to settle a service problem for his mother before he left for a tour of duty in Afghanistan. Sara Korzeniewski, a Bell service representative, gave the order priority status, wanting the colonel's mother to have the service she needed as soon as possible. Sara even went the extra mile, making it possible to have the order completed without Lt.-Col. Robertson being at his mother's home to meet the technician.
The soldier was so touched by Sara's understanding, that he renamed a patrol in Afghanistan Patrol Sara One after the Good Samaritan from Bell - and explained to his soldiers why he was doing it.
Sara only found out about the honour when friends spotted a letter of appreciation from Lt.-Col. Robertson in the Ottawa Citizen.
