Providing innovative solutions and delivering quality services responsibly
Bell recognizes that our infrastructure is critical to the health, safety, security and economic well-being of our customers and Canadians in general. As the country's largest communications company, Bell has a responsibility to make its services accessible to all members of society. Through our strategic imperative to invest in broadband networks and services, Bell is the builder of Canada’s communications infrastructure, growing broadband connectivity faster and extending it farther than any other company.
Those who do business with us are held to equally high standards. We seek quality products and services through mutually beneficial and ethical relationships with suppliers that demonstrate a strong commitment to sustainable development through the adoption of rigorous principles regarding the environment, health and safety, labour and ethics.
For more information view our Corporate Responsibility Report
- At the end of 2012, our 4G HSPA+ network covered 97.9% of the Canadian population.
- 29.5% of all bills produced by Bell in 2012 were electronic, 6.9 percentage points over 2011, and 1.1 percentage points over our objective. This saved approximately 33,000 trees and avoided the emission of about 4,100 tonnes of greenhouse gases
- $140 million was invested in 2012 to improve customer service systems
- Bell technicians arrive on time for service appointments more than 98% of the time
- Same Day Next Day service completion rate of 94%
- Customer satisfaction with technicians surpasses 92%
- Bell share of service complaints to the Commissioner for Complaints for Telecommunications Services (CCTS) reduced by 21%
- $3.51 billion in BCE capital investment to expand next generation fibre and mobile networks