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Customers
Providing innovative solutions and delivering quality services
Telecommunications products and services have the power to enhance the lives of our customers and serve the public good. As the country's largest communications company, Bell has a responsibility to make its services accessible to all members of society. We provide numerous ways for customers with disabilities, or living in remote areas, to benefit from communications technology. Through our strategic imperative to invest in broadband networks and services, Bell is the builder of Canada’s communications infrastructure, growing broadband connectivity faster and extending it farther than any other company.
Bell recognizes that our infrastructure is critical to the health, safety, security and economic well-being of our customers and Canadians in general. Business continuity planning is a key component of the company’s approach to manage operational, financial and reputational risks. The company is committed to taking all reasonable steps to maintain a state of readiness that allows for proactive and efficient responses to any event that may disrupt its business. The program is aligned with industry best practices and international standards.
Choosing responsible suppliers
Those who do business with us are expected to comply to high standards. We seek quality products and services through mutually beneficial and ethical relationships with suppliers demonstrate a strong commitment to sustainable development through the adoption of rigorous principles regarding the environment, health and safety, labour and ethics. We also require that all new contracts include a standard clause indicating that the supplier conforms to Bell’s Supplier Code of Conduct. Bell also makes it clear that its suppliers must take all reasonable measures to respect that code not only in their own business operations but also along their own supply chains.
Quick Facts
- At the end of 2011, our 4G HSPA+ network covered 97.5% of the Canadian population, a 1.5 percentage point increase over 2010.
- We launched the LTE (Long Term Evolution) 4G wireless network in main Canadian markets
- 22.6% of all bills produced by Bell in 2011were electronic, saving approximately 33,000 trees and avoided the emission of about 4,100 tonnes of greenhouse gases
- Through virtualization, we decommissioned 664 of our servers, thus reducing capital requirements and saving approximately 2.8 million kWh per year – enough energy to heat 280 households for a year. That also amounted to a reduction of 159 tonnes of greenhouse gases.
- Since 2009 Bell requires that all new contracts include a standard clause indicating that the supplier conforms to Bell’s Supplier Code of Conduct
- Bell introduced a set of eco-criteria for all new mobile phones and components provided to Bell. This covers issues such as the use of toxic substances, recyclability of materials, identification of plastics, energy efficiency, carbon footprint, and conflict minerals.
