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Customers

Constantly innovating to offer customers leading solutions and services responsibly

Serving our customers with the best and latest technology is what we do. In 2015, we launched the fastest wireless network anywhere with 4G Tri-band LTE-Advanced network service, augmenting our existing networks which now cover 96% of the Canadian population and have been ranked the best in the business by independent observers.

Our broadband fibre terrestrial networks, in which we invest billions of dollars every year, bring customers unmatched services such as Bell Fibe TV and Fibe Internet. We also launched Gigabit Fibe which delivers the fasters available Internet speeds to more than 2.2 million customer locations in Québec, Ontario and Atlantic Canada.

We continue to push the envelope. As Canada’s most innovative communications company – the leading industry investor in R&D – Bell’s plan to invest in network infrastructure is one of Canada’s biggest capital investment programs, with the single objective of ensuring the company continues to deliver the latest broadband services to customers.

Quick Facts

  • Offered 2-hour appointment windows to 600,000 new Fibe TV customers in 2015
  • Improved online self-serve options made it easier for customers to complete 160 million transactions on their own, saving them time and increasing the company’s cost-effectiveness by reducing calls to our call centres
  • With the acquisition of a 50% interest in Glentel Inc., we added to our position as the country’s largest wireless retailer, with more than 2,500 outlets across the country  
  • Launched CraveTV, Canada’s best video-streaming service to any consumer with an Internet connection; became the exclusive operator of HBO Canada, expanded The Movie Network nationally, and brought the SHOWTIME catalogue and iHeartRadio to Canada
  • Nielsen Consumer Insights found that Bell Fibe TV and FibreOP TV are the 2 TV services most recommended by customers.  
  • Virgin Mobile’s purchase experience named tops in Canada by J.D. Power.
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