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Corporate responsibility

An active corporate citizen

Bell is an active corporate citizen, engaged in improving the well-being of society by enabling economic growth, connecting communities and safeguarding the environment. Corporate responsibility is an essential part of Bell’s day-to-day business operations as we work to achieve our goal: To be recognized by customers as Canada’s leading communications company. Our corporate responsibility commitment is renewed each time we talk to customers, shareholders, team members, suppliers and partners, or any of the communities in which we live and work. Millions of Canadians depend on Bell to provide technologies that enable economic opportunity and productivity growth. We know they expect us to deliver those benefits while living up to the most stringent ethical principles and rigorous business standards.

Click on the tabs above or view our Corporate Responsibility Report to learn more about Bell’s initiatives related to our customers, the community, the environment and the workplace.


This year’s highlights

• Total Bell Let’s Talk commitment to mental health $62,043,289.30

• $140 million invested in 2012 to improve customer service systems

• Bell technicians arrive on time for service appointments more than 98% of the time

• Same Day Next Day service completion rate of 94%

• Customer satisfaction with technicians surpasses 92%

• Bell share of service complaints to the Commissioner for Complaints for Telecommunications Services (CCTS) reduced by 21%

• $3.51 billion in BCE capital investment to expand next generation fibre and mobile networks

• 73.4% of waste diverted from landfill