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Corporate responsibility

2016 Corporate responsibility report


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BCE supports the Global Compact



ISO-14001 certified
for 7 consecutive years

To view our online interactive report click on the image below

Our 2016 Corporate highlights

TEAM MEMBERS

Bell named one of Canada’s Best Diversity Employers by Mediacorp

Top 100
Since 2010, Bell has organized more than 900 mental health events for team members

31% of our Board members are women

85% of team members believe that people of all backgrounds (cultural, gender, age, religion, disability, etc.) can succeed at Bell Made a $400 million voluntary contribution to our legacy defined benefit pension plan to enhance the security of pension benefits
CUSTOMERS Attained a record 95% customer satisfaction rate Bell as 21M subscribers across our full range of services Bell technicians arrived right on time for 97% of appointments Bell supports the largest fibre network in Canada, spanning more than 196,000 kilometres Invested $850M since 2011 to enrich the skills of our call centre representatives and field technicians, as well as improve online customer self-serve options
COMMUNITY

Bell Let’s Talk commitment to Canadian mental health has reached $86,504,429.05

86.5M
1,790,000 Canadians have received help through programs funded by Bell Let’s Talk Team members totalled 336,000 volunteer hours 9,600 kids started the school year with new backpacks full of supplies thanks to employee efforts Bell Canada has donated more than 90,000 used computers and 4,500 printers to schools since 1993
ENVIRONMENT Bell named one of Canada's Greenest Employers by Mediacorp Bell Blue Box program diverted 289,000 phones from landfill in 2016 Installed 42 electric car charging stations for use by our employees in Bell buildings Generated 450,000 kWh of renewable energy from solar and wind power sources, saving 110,000 litres of diesel fuel consumption By cutting electricity use, fuel consumption and travel, Bell avoided release of 55 kilotonnes of CO2 equivalent since 2008
ECONOMY Conducted the 1st Canadian trial of 5G wireless technology (in collaboration with Nokia Corporation in 2016) 97% increase in dividend per common share since the end of 2008 251% total shareholder return since the end of 2008 27 highly secure Canadian data centres, more than any competitor Every $1 billion that Bell invests in deploying new fibre networks supports up to 19,000 jobs in the Canadian economy as a whole
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