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Key objectives and results

Key performance indicators

We have identified several priority areas for key performance indicators and which encompass all sectors of corporate responsibility. Here is a summary of our progress against objectives in 2016.

1  Score as of April 2017. We report the most recent update to our score at the time of publication because it reflects performance for the previous year. Score indicates decile rank relative to peer group. A decile score of 1 indicates lower governance risk, while a 10 indicates higher governance risk

2  The scope includes all Bell Canada business sectors, including wireline, wireless, television and Internet services, broadband, data hosting, and cloud computing services, in addition to related general administrative functions (excluding BCE Nexxia USA., Northwestel Inc. (Northwestel), Bell’s Atlantic operations, The Source (Bell) Electronics Inc. (The Source), and Bell Media, which are part of the environmental management system, but not within the scope of certification)

3  PricewaterhouseCoopers LLP

4  The percent of population covered depends upon the plans of our partners, which are not yet fully known, and which could influence the final result

5  Time Lost Accident Frequency Rate = number of time-lost accident cases ÷ number of worked hours × 200,000

6  This includes cash donations, in kind donations, and management costs

7  New indicator

8  OBM Bell West Single View is not included.

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