Skip to main content | Go to site map | Read our accessibility commitment

About this report

This report, together with the information and documents available in the Responsibility section of BCE’s website, summarizes how Bell’s 2016 corporate responsibility (CR) performance measured up to the values of our team members, the expectations of Canadians and the standards of third-party global organizations. This report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards-Core option and adheres to the principles of the United Nations Global Compact (UNGC). It describes actions we have taken to implement these guidelines and principles, and serves as our Communication on Progress (COP), as required for all companies that endorse the UNGC.

Target audiences

This report provides information relevant to BCE team members, customers, the community, governments, civil society/ NGOs (non-governmental organizations), investors and rating agencies.


As part of our objective to reduce our carbon footprint, since 2007 our annual Corporate Responsibility Report has been available online only. The PDF is designed to be accessible and easily read on a standard computer screen and most screen readers used by the visually impaired. Additional documents are linked from the PDF to our website. This year for the first time, the document is available in an entirely interactive online format.

Organizational boundaries

This report covers, unless otherwise specified, the period from January 1, 2016 to December 31, 2016. Unless otherwise stated, data are valid as at December 31, 2016. This report contains data about the BCE group of companies, referred to collectively in this report as “BCE”, “Bell”, “Bell Canada”, “we”, “us”, “our” or “company”. The companies of the BCE group are those over which we have strong financial and managerial control.


This report focuses on the corporate responsibility issues that are of greatest importance to our stakeholders and have a major influence on our business success. The Responsibility section of our website presents general information on related programs, provides access to specific policies and includes a GRI Content Index that directs readers to relevant GRI indicators. Please see our Reporting what is relevant to our stakeholders leaflet for details on stakeholder engagement and report content.

Data collection and verification

We made every effort to ensure that all content is accurate and authenticated by internal subject matter experts (SMEs) across the company who collected, verified and submitted the data to the Corporate Responsibility and Environment team, documenting the sources of information and how results were obtained.

In many cases, these data are collected through our ISO 14001-certified management system. Team members who manage that system are accountable for the quality of the data through their performance evaluation, which affects their compensation. We engaged PricewaterhouseCoopers to verify most of the performance data in the Key Performance Indicator table. This verification statement is available on our website.

We round all figures to the closest full integer in our reporting, unless otherwise specified, and all data are in international units.

Where available, we include comparative historical data to demonstrate trends. Some historical data have been restated due to mergers and acquisitions, changes in calculation methodologies to improve accuracy, or to correct previous errors in recording or calculating data.

Major changes since last report

We periodically acquire, sell and launch businesses in line with corporate strategy. We also undertake ongoing year-over-year modifications in our reporting processes and procedures to continuously improve our CR reporting processes and controls.

As appropriate to maintain or improve the accuracy or comparability of data and performance trends between years, and/or where any variance in prior years’ data has been identified, we restate that data in this report.

This year, we identify a new greenhouse gas (GHG) objective. We are also reviewing our waste diversion objective in light of the impact of recent business acquisitions. No objective has been determined.

Caution concerning forward-looking statements

Forward-looking statements, by their very nature, are subject to inherent risks and uncertainties and are based on several assumptions, both general and specific, which give rise to the possibility that actual results or events could differ materially from our expectations expressed in, or implied by, such forward-looking statements and that our business outlook, objectives, plans and strategic priorities may not be achieved. As a result, we cannot guarantee that any forward-looking statement will materialize and we caution you against relying on any of these forward-looking statements. Refer to BCE’s 2016 Annual MD&A dated March 2, 2017 (included in the BCE 2016 Annual Report), BCE’s 2017 First Quarter MD&A dated April 25, 2017 and BCE’s news release dated April 26, 2017 announcing its 2017 first quarter results, filed by BCE with the Canadian provincial securities regulatory authorities (available at and with the U.S. Securities and Exchange Commission (available at, for a description of certain risks and assumptions that could cause actual results or events to differ materially from our expec­tations expressed in, or implied by, forward-looking statements contained in this report. These documents are also available at

The forward-looking statements contained in this report describe our expectations as of June 2 2017 and, accordingly, are subject to change after such date. Except as may be required by Canadian securities laws, we do not undertake any obligation to update or revise any forward-looking statements contained in this report, whether as a result of new information, future events or otherwise. Except as otherwise indicated by BCE, forward-looking statements do not reflect the potential impact of any special items or of any dispositions, monetizations, mergers, acquisitions, other business combinations or other transactions that may be announced or that may occur after June 2 2017. The financial impact of these transactions and special items can be complex and depends on the facts particular to each of them. We therefore cannot describe the expected impact in a meaningful way or in the same way we present known risks affecting our business.

Forward-looking statements are presented in this report for the purpose of assisting readers in understanding, in particular, certain key elements of our corporate responsibility and sustainability objectives, and in obtaining a better understanding of our anticipated operating environment. Readers are cautioned that such information may not be appropriate for other purposes. The nature and value of capital investments expected to be made by Bell Canada to implement its network deployment plans assume, in particular, our ability to access or generate the necessary sources of capital to fund such capital investments.


­ ­