Programming instructions for Bell Enterprise and SMB customers

CENTREX PRODUCTS

FEATURE NAME	CUSTOMER INSTRUCTION
Call Forward All Calls on Single Line Sets	If your calls are forwarded outside the Centrex system, you will need to reprogram for 10 digits.  Lift receiver. Input *70 (QC) or *72 (AB/BC) (you hear 3 beeps). Input Public Switch Telephone Network (PSTN) Access Code plus 10-digit number. Confirmation tone will be received.
Call Forward All Calls on MBS Sets	If your calls are forwarded outside the Centrex system, you will need to reprogram for 10 digits.  Depress Call Forward key. Key in PSTN Access Code plus 10-digit number to replace seven-digit number and depress Call Forward key again.
Call Forward Don't Answer Programmable	If your calls are forwarded outside the Centrex system, you will need to reprogram for 10 digits.  Lift Receiver. Input *90 (QC) or *92 (AB/BC) (you hear 3 beeps). Input PSTN Access Code plus 10-digit number. Confirmation tone will be received.
Call Forward Busy Programmable	If your calls are forwarded outside the Centrex system, you will need to reprogram for 10 digits. Lift Receiver. Input *88 (QC) or *90 (AB/BC) (you hear 3 beeps).  Input PSTN Access Code plus 10-digit number. Confirmation tone will be received.
Speed Call Short on Single Line Set	If some of your saved numbers are outside the Centrex system, you will need to reprogram for 10 digits.  Lift receiver. Input *77 (QC) or *74 (AB/BC) (you hear 3 beeps). Input speed calling number (0 to 9) and PSTN Access Code plus 10-digit local number followed by #.
Speed Call Short on MBS	If some of your saved numbers are outside the Centrex system, you will need to reprogram for 10 digits. Depress Speed Call button. Input the speed calling number and PSTN Access Code plus the 10-digit local number. Depress the Speed Call key again.
Group Long List on Single Line Set	All programming changes must be made by your system administrator. If some of the saved numbers are outside the Centrex system, they will need to be programmed for 10 digits.  Lift receiver. Input *78 (QC) or *75 (AB/BC) (you hear 3 beeps). Input speed calling number (00 to 99) and PSTN Access Code plus 10-digit local number followed by #.
Group Long List on MBS	All programming changes must be made by your system administrator. If some of the saved numbers are outside the Centrex system, they will need to be programmed for 10 digits.  Depress Speed Call button. Input the speed calling number and PSTN Access Code plus the 10-digit local number. Depress the Speed Call key again.
Automatic Dial (AUD) on MBS	If some of your saved numbers are outside the Centrex system, they will need to be reprogrammed for 10 digits.  Depress the AUD key. Enter PSTN Access Code plus the 10-digit number and depress the Automatic Dial (AUD) key again.
Call Forward Per Key	If your calls are forwarded outside the Centrex system, you will need to reprogram for 10 digits. To program Call Forward per key (CFK) for a single directory number (DN), depress the CFK Key, depress the DN Key, input the forward-to number and depress the CFK Key. To activate the CFK, depress the CFK Key, depress the directory number  (DN) Key and depress the CFK Key again. To program and activate via a code, depress the directory number (DN) to be forwarded, input *84 code, input the forward-to number and depress the Release key. To activate CFK to the same forward-to number for all directory numbers  (DNs), depress the CFK Key, input the forward-to number and depress the CFK key again.
Centrex Message Manager	When calling in using your remote Message Manager access code to retrieve messages and asked to identify yourself as a subscriber, you will need to identify yourself using 10 digits.

The following features are not customer programmable: Call Forward Don't Answer, Call Forward Busy, Call Forward Group Don't Answer, Call Forward of Call Waiting, External Call Display, ACD Night Service, UCD Night Service, UCD Threshold Route, ACD Queue Overflow, Automatic Route Selection (ARS), Automatic Line, Line Hunt Overflow, Line Overflow Route, Uniform Dialing Plan, Attendant Night Service and Network Speed Call.

*Features may vary slightly by location for Centrex users. Customers in the western region must dial ‘9’ as the PSTN access code, Some Centrex customers in the western region do not have to dial a PSTN access code. Please contact your Bell service representative for additional information.

CENTREX DYNAMIC CHANGE

FEATURE NAME (S)	CUSTOMER INSTRUCTION
Centrex Dynamic Change (CDC)	Customers using CDC to change or add any features such as Call Forwarding, Speed Call, etc must input 10 digit numbers for local PSTN calls.