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4.2 Customer connections

4.2 Customer connections

TOTAL BCE CONNECTIONS

 

2016   2015  

% CHANGE

 

Wireless subscribers

8,468,872   8,245,831   2.7 %

Postpaid

7,690,727   7,375,416   4.3 %

High-speed Internet subscribers(1)

3,476,562   3,413,147   1.9 %

TV (Satellite and IPTV subscribers)

2,744,909   2,738,496   0.2 %

IPTV

1,337,944   1,182,791   13.1 %

Total growth services

14,690,343   14,397,474   2.0 %

Wireline NAS lines(1)

6,257,732   6,688,666   (6.4 %)

Total services

20,948,075   21,086,140   (0.7 %)

 

BCE NET ACTIVATIONS

 

2016   2015  

% CHANGE

 

Wireless subscribers

223,041   127,203   75.3 %

Postpaid

315,311   265,369   18.8 %

High-speed Internet subscribers

85,099   155,052   (45.1 %)

TV (Satellite and IPTV subscribers)

6,413   107,380   (94.0 %)

IPTV

155,153   253,329   (38.8 %)

Total growth services

314,553   389,635   (19.3 %)

Wireline NAS lines

(415,408 ) (438,434 ) 5.3 %

Total services

(100,855 ) (48,799 ) (106.7 %)

BCE added 314,553 net new customer connections to its growth services in 2016, down 19.3% compared to last year. This was comprised of:

  • 315,311 postpaid wireless customers, partly offset by the loss of 92,270 prepaid wireless customers
  • 85,099 high-speed Internet customers
  • 155,153 IPTV customers, partly offset by the loss of 148,740 satellite TV customers

NAS net losses of 415,408 in 2016 improved by 5.3% compared to 2015.

Total BCE customer connections across all services declined by 0.7% in 2016, compared to last year, as the continued erosion in traditional wireline NAS lines was moderated by the increase in subscribers from growth services.

At the end of 2016, BCE customer connections totalled 20,948,075 and were comprised of the following:

  • 8,468,872 wireless subscribers, up 2.7% compared to 2015, which included 7,690,727 postpaid wireless subscribers, an increase of 4.3% since the end of last year
  • 3,476,562 high-speed Internet subscribers, 1.9% higher year over year
  • 2,744,909 total TV subscribers, up 0.2%, compared to 2015, which included 1,337,944 IPTV customers, up 13.1% year over year
  • 6,257,732 total NAS lines, a decline of 6.4% compared to last year
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