Executive Vice President
As Executive Vice President, Customer Experience, John Watson leads Bell’s customer operations and field services teams. Leveraging industry-leading investments in big data and analytics, Mr. Watson has enhanced all facets of Bell residential and wireless customer service quality and effectiveness.
Mr. Watson also led the development of Bell’s award-winning Grad Leadership Program, a core vehicle for recruiting top leadership talent to the company.
Over the last 16 years, Mr. Watson has held executive officer roles in a range of major public telecommunications companies. He is a leader in organizational development and has lectured on business strategy, customer experience, big data marketing and leadership.
Mr. Watson holds a Master of Business Administration from the Schulich School of Business at York University.Back to Executive team