Mary Ann Turcke
Executive Vice President
Mary Ann Turcke leads Bell Canada’s Field Operations, reporting directly to the CEO. Leading a team of about 10,000 technicians, internal service representatives and managers, she is responsible for the delivery of telecommunication services to all of Bell’s residential and business customers.
The key challenge is ensuring the cultural transformation of a heavily unionized environment from one of confrontation and entitlement to one of urgency and customer focus. Missed appointments, satisfaction with technician/representative, cycle time and productivity are the key measures that define success.
In 2012 Mary Ann was appointed to the Board of Maple Leaf Sports & Entertainment (MLSE) as part of Bell’s strategy to deliver the best content of all kinds to customers across all platforms.
Mary Ann has previously served as Bell’s Vice President, Customer Experience and Operations – Small Medium Business (SMB), where her team provided support for all SMB customers through various call centres, technical help desks and dedicated service consultants.
Mary Ann graduated from Civil Engineering at Queen’s University in 1988 and began her career in the construction industry, designing and building roads and bridges for the Ministry of Transportation in Ontario. She also holds a Masters in Engineering from the University of Toronto and a Masters in Business Administration from Queen’s University.
After earning her MBA, Mary Ann worked with A.T. Kearney Management Consultants consulting to clients primarily in the railroad industry. She left A.T. Kearney to become Vice President of Operations & General Manager of Canada for Internet Pictures Corporation (iPIX) a technology firm based in Palo Alto, California. She has also held various executive operations roles in a number of small start-up companies in the outsourcing and software development areas.
In December 2009, 2010, and again in 2012, Mary Ann was recognized among the elite ranks of the most influential women in Canada when she was added to Canada’s Most Powerful Women Top 100 list for her accomplishments in her management role, vision and leadership, corporate performance and community service. Mary Ann is also a member of the advisory board of the Queen’s School of Business and of the capital campaign for Queen’s Faculty of Engineering & Applied Science.Back to Executive team